Beeteller | International

Frequently Asked Questions

What is Beeteller?

Since 2018, Beeteller has offered local payment methods for international companies, helping Brazilians pay for purchases made on international websites, using local currency. Due to the secrecy agreement between the user and the merchant, Beeteller has no access to the order details. Therefore, for any queries or additional information, the customer should contact the merchant directly.

Which local payment methods are available with Beeteller?

It is possible to generate payments via credit card, digital wallet and bank transfer.

Can Brazilian users have a Beeteller account?

Yes, but only to pay companies with agreements with Beeteller.

Payment not identified on the merchant´s website. What should I do?

It is essential to follow the guidelines described in the invoice issued by the merchant. In case of not recognised payment, please contact the merchant and ask for a reimbursement.

How can I add money to my Beeteller digital account?

We accept payments via TED transfer (Express Wire Transfer) from the same CPF (National security number) or CNPJ (National Register of Legal Entities), checking account with the same ownership.

Which is the annual transaction limits with Beeteller?

An individual can pay international companies a maximum of US$ 20.000,00 a year for products and services and a legal entity US$ 100.000,00 per year, to a single or several merchants.

Is it possible to increase the annual transaction limit?

Yes, open a ticket at suporte@beeteller.com and send to us documents that attest the origin of the financial resource such as:

Individual: Income tax and income tax return receipt
Legal entity: Financial Statement

Can I close a Beeteller account?

Just open a ticket at suporte@beeteller.com, or request directly from our APP.

Can I withdrawal via Beeteller?

Yes. However, withdrawals are allowed only via TED to an account with the same ownership. It is not possible to process withdrawals for third parties.